Quality Control Monitoring
NDI has built sophisticated quality control monitoring capabilities into its proprietary software system (TRIPS), which not only supports process management, but also organizes, directs and monitors specific job functions by task assignments.
For most job functions, TRIPS prompts assigned staff to respond quickly and prevent errors and inefficiencies in performance. The system also generates periodic reports to monitor performance for continuous quality improvement for the entire process.
In addition to the protective internal auditing and quality control capabilities provided through the analytical processes and reports generated by TRIPS, NDI performs management review and audits of the performance of each operational department within its company, including continuous training and cross training on procedures and processes.
NDI also maintains a continuous quality improvement process by regularly monitoring and communicating performance issues with its vendors. As needed, NDI establishes teams of representatives to focus on specific service improvement issues to establish new methods for improving service capabilities.
"We've been with NDI for over ten years. They understand my business and helped us get our drivers on a drug testing program that was easy to implement and oversee. We've had a significant drop in compliance issues and a corresponding decrease in expenses associated with monitoring compliance. The success of our drug-free workplace programs lowered our workman's compensation insurance significantly."
Transportation Company
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