Quality Control Monitoring
NDI has built sophisticated quality control monitoring capabilities into its proprietary software system (TRIPS), which not only supports process management, but also organizes, directs and monitors specific job functions by task assignments.
For most job functions, TRIPS prompts assigned staff to respond quickly and prevent errors and inefficiencies in performance. The system also generates periodic reports to monitor performance for continuous quality improvement for the entire process.
In addition to the protective internal auditing and quality control capabilities provided through the analytical processes and reports generated by TRIPS, NDI performs management review and audits of the performance of each operational department within its company, including continuous training and cross training on procedures and processes.
NDI also maintains a continuous quality improvement process by regularly monitoring and communicating performance issues with its vendors. As needed, NDI establishes teams of representatives to focus on specific service improvement issues to establish new methods for improving service capabilities.
"NDI helped us implement a DOT regulated drug screening program which led to a significant drop in "on the road incidents." We then added drug screening programs in the non-DOT regulated part of our business to reduce accidents and workers compensation claims and expenses. In total, we've become safer and more profitable."
Transportation Company
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1-800-272-3350