MRO Services
NDI Medical Review Officer (MRO) performs services in accordance with DHHS guidelines for all federally mandated programs and, unless otherwise directed by company specific policies or management, for all voluntary drug testing programs.
Each MRO employed by NDI is a licensed physician certified by either the American Association of Medical Review Officers or the American College of Occupational and Environmental Medicine. In addition, NDI also has ___ nurse practitioners on staff to assist the MRO's.
NDI's in-house MRO department will provide and/or manage the following:
- Negative drug test result reviews
- Troubled specimen result reviews
- Positive drug and alcohol test result reviews
- Maintain close working relationships with company officials, laboratories and clinics to gather documentation and provide a timely review and reporting of positive test results
- Positive drug and/or alcohol test document reviews
- Interview all donors who have a positive drug test to determine if an acceptable medical explanation exists
- Contact physician's offices, hospitals and/or pharmacies to gather medical records when necessary to conduct the medical review process
- Report all verified positive drug and alcohol test results to company designated representative(s)
- Coordinate additional testing when indicated
- Work with NDI legal staff to prepare and obtain affidavits for troubled specimens when appropriate
- Coordinate Shy Bladder and Shy Lung evaluations when indicated
- Consult with company on substance abuse issues
- Coordinate physical examinations when appropriate on donors suspected of opiate abuse
- Provide return to work recommendations when applicable
- Determine post-rehabilitation follow up testing schedule when applicable
NDI's medical staff is also available to assist whenever more difficult circumstances arise, such as:
- Shy bladder
- Shy lung
- Observed collections
- Attempts to adulterate
- Temperature discrepancies
- Various medical / legal consultation
"Our NDI relationship began with a call to their 24-hour post-accident hotline following an accident by one of our drivers. NDI agreed to provide us with emergency substance abuse testing and follow-up. A month later, we engaged NDI to implement a full employee substance abuse testing program for all our DOT regulated workers."
We were so pleased with the results that within six months we added a substance abuse program for our non-DOT regulated workers who fill our tank haulers. Within the first year, our non-regulated portion of the business reduced the number of accidents by 30%. We also discovered that 65% of our original "filling" employees were using drugs which led to an overhaul of our employee base.
Transportation Company
Learn more about how NDI can help your business. Call today...
1-800-272-3350